Contact Support

Get help with your account, trading, or security concerns

Average Response Time: 2-4 hours for urgent issues

General Inquiries

For account and platform questions

support@paranex.online

Security & Account Recovery

For hacked accounts or security issues

security@paranex.online 24/7 emergency response

Legal & Compliance

For legal matters and compliance issues

legal@paranex.online

Business Partnerships

For institutional and partnership inquiries

partnerships@paranex.online

Support Hours

Monday - Friday 24/7
Saturday - Sunday 24/7
Emergency Support Always Available

Send us a Message

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Office Locations

Headquarters

PARANEX Ltd.
Dubai International Financial Centre
Dubai, United Arab Emirates

Technology Office

PARANEX Technology Hub
Singapore Financial District
Singapore

Phone Support

Phone support is available for verified high-tier customers. Please email us to request a callback.

+971 4 XXX XXXX (UAE)
+65 XXXX XXXX (Singapore)

Security Notice

Important: Our support team will never ask for your password or 2FA codes. Beware of phishing attempts. Always verify you're contacting official PARANEX channels.

View Security Tips